Privacy Policy
Effective Date: 26 August 2023
This Privacy Policy sets out how Lumigy (the Company) uses any personal information or data collected from the users of this website. This Privacy Policy should be read in conjunction with our Terms and Conditions. Please read this Privacy Policy carefully as we will not be held responsible in case there is a breach of this policy on your part.
- GENERAL
a. We are committed to protecting and respecting your privacy in compliance with the Privacy Act 1988 (Cth), General Data Protection Regulation (GDPR) 2016/679, and other applicable laws.
b. If we ask you to provide any information including personal identification information such as name, email address and phone number, it will only be used in accordance with this Privacy Policy. In general, we do not aim to collect large amounts of data.
c. Downloading, accessing, or otherwise using this website indicates that you have read this Privacy Policy and consent to its terms. If you do not consent to the terms of this Privacy Policy, please do not download, access, or otherwise use this website.
d. If you are a minor in the jurisdiction in which you reside, you may use this website only after seeking the permission of your parents or your legal guardian (s).
- INFORMATION WE COLLECT
a. We collect the following information:
Name
Business Name
Project Name
Phone Number
b. We’ve built privacy, end-to-end encryption, and other security features into this website which ensures that your personal information is safely secured in our servers.
c. You can decline to provide us with certain types of information by opting out. It is understood that without collecting your personal information (particularly name and contact details), you will not be able to use this website to its full potential. You are welcome to ask us to remove your personal information from our records. If you have any question about what sort of information we collect, please write to us at: hello@lumigy.com.au.
- HOW DO WE COLLECT YOUR PERSONAL INFORMATION
a. We only collect personal information from you directly through our inquiry form on the website. Customers can select product on the website and add them to the ‘cart’ that they would like to inquire about. The customer data is them collected through the inquiry form. This is the primary mechanism through which we collect your personal information. In general, we only collect personal data that is absolutely necessary.
b. We may collect your personal information from other sources such as public databases, social media platforms, joint marketing partners or other third parties.
- HOW DO WE USE YOUR PERSONAL INFORMATION
a. We require your personal identification information to better understand your needs and to provide you with quality service (s). We may use the information collected through this website for the following:
i. Improve our services and how we operate our website;
ii. Market research activities to offer you better services;
iii. Marketing and promotional purposes to spread a message about our website;
iv. Enhance the user experience for using this website, products and services;
v. Personalise our services and make recommendations;
vi. User authentication to ensure the safety and security of your account;
vii. Provide and deliver products and services at your request;
viii. Protect, investigate, and deter fraudulent, unauthorised or illegal activity.
b. Apart from the above, we may also use information collected through this website for record keeping, quality control and for sending promotional materials.
c. Unless explicitly mentioned, we do not use your personal information for commercial purposes.
d.Unless explicitly mentioned, we do not give access to any third-parties to your personal information.
- DATA STORAGE AND TRANSFER
a. Your data will be safely transferred and stored in a cloud-based server. We will undertake best efforts to protect your personal information and to comply with all applicable laws including the laws of the host country where the server is located.
b. When we transfer your data to other countries, we will protect your personal information and comply with the applicable laws.
c. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer your personal information to the extent permissible by law. This information may be disclosed to a potential purchaser under a confidentiality agreement. We will disclose information in good faith and only to the extent permitted by law.
- DATA SECURITY
a. Your personal information will be stored in a server or database which is encrypted and password protected.
b. We are committed to ensuring that your data including personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
c. Your personal information will remain confidential and apart from us, no one else will be able to access this data.
d. Once you delete your account on our website, your personal information will be automatically deleted.
e. If you want us to delete your personal information, please contact us at: hello@lumigy.com.au.
- COOKIES AND OTHER TECHNOLOGIES
a. We automatically collect information using “Cookies”. Cookies are small data files stored on your device. We use cookies for facilitating faster page loading speeds when customers return to our website. Data is stored locally for this purpose.
b. Overall, cookies help us to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. Kindly note that in general, cookies do not give us access to your device or to any information about you except the data which you choose to share with us.
c. You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. If you decline cookies, it may however prevent you from taking full advantage of the website.
- RETENTION OF INFORMATION
Unless required by law, we retain your personal information for as long as it is required for the purposes stated in this Privacy Policy.
- YOUR RIGHTS
a. If you are a registered user of our Website, we offer you an opportunity to review, correct, update or delete your personal information. You can do this by either of the following ways:
(i)By emailing us at: hello@lumigy.com.au.
(ii)By calling us at: 1300 930 085
(iii)By sending mail to the following postal address: 60 Robertson St, Brendale, Queensland 4500
b. You have the right to ask us not to process your personal information for marketing, promotional, and research purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: hello@lumigy.com.au.
- SHARING OF PERSONAL INFORMATION
We do not share your personal information with third-parties without your prior consent except:
a. To comply with applicable laws or respond to lawful requests and legal processes.
b. To protect our rights and property, our agents, our customers, to enforce our agreements, policies and terms of use.
c. In an emergency such as to protect the personal safety of any person.
- LINKS TO OTHER WEBSITES & MOBILE APPS
This website may contain links to third-party websites or mobile applications. However, once you leave this website, we have no control over third-party websites and mobile applications. We are not responsible for protecting your privacy on these third-party websites and mobile applications. You should conduct due diligence and carefully read the privacy policies applicable to that website or mobile application in question.
- COMPLAINT AND DISPUTE RESOLUTION
a. If you have any complaint or concern regarding your personal information under this Privacy Policy, please contact us at: hello@lumigy.com.au. We suggest that you put in the subject line of any email or communication “Privacy Policy” or “Privacy Complaint.” We will respond as soon as possible.
b. In the event of any dispute or claim arising out of or relating to the use of your personal information, you will attempt in good faith to negotiate a written resolution of the matter directly with us. If the matter remains unresolved for sixty days after notification (via email, certified mail or personal delivery) that a dispute exists, the parties will attempt to resolve the matter via mediation. The parties shall mutually agree to appoint a mediator.
c. Under no circumstance, will the parties resolve the dispute via arbitration, litigation or jury trial except if required by law.
- RIGHT TO MAKE A COMPLAINT
a. You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. For example, if you live in Australia, you may complain to the Office of Australian Information Commissioner.
b. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
- CHANGES TO THIS POLICY
a. Our Privacy Policy is subject to change from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. For example, new rules or guidance issued under the Australian Privacy Act 1988 (Cth) or other relevant data protection and privacy legislation.
b. We will undertake best efforts to notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
c. Please review this policy periodically to make sure that you are aware about the changes.
d. We will not be held responsible if you are not aware about the recent changes to the policy. The recent changes can be found at the top of this policy.
- OTHERS
This policy is effective from August 2023. If you have any questions related to this Privacy Policy or how we handle your personal information, please contact us at hello@lumigy.com.au.
This Policy is effective as of August 2023 and was last updated on August 2023.
Lumigy is located in Australia